Lab Created Color Changing Alexandrite and Popular Zultanite Silver Earrings Pendants

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Returns Policy

All exchanges and returns except earrings, body Jewellery, and personalized Jewellery that is done within ten days of delivery will be accepted. There is no refund of shipping fees, and the return shipping costs are on the customers. Be aware that there is no refund of the shipping costs, including the seven percent restocking fee. Please also note Only regular priced items may be refunded, unfortunately sale items cannot be refunded. WHAT YOU CANNOT RETURN Not all items can be returned, the lists of items that cannot be returned include: Items that have been unboxed and worn by the customer. Items that have been either used, misused, or washed. Items without the package it was enclosed in, this includes a certificate of authenticity and gift boxes. Customized items, items that have been altered as requested by the customers, have been engraved or resized by a jeweler. Items that have been in possession and custody of the customer for more than thirty days since the day of delivery. There is always a full investigation for items that have not been delivered before a refund can be made. It takes twenty-one days for domestic orders and thirty-one days for international orders before a return of undelivered items can be made. Items sold in pieces are not refundable. Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

ALERT: DUE TO LIMITED TRANSPORTATION AVAILABILITY AS A RESULT OF NATIONWIDE COVID-19 IMPACTS, PACKAGE DELIVERY TIMES MAY BE EXTENDED With additional safety precautions around COVID-19 we are fulfilling all orders in a timely manner with 95% of our orders arriving on time. Some deliveries may be delayed and we appreciate your patience during this time. We are so sorry that shipping delays have been inevitable during the epidemic. Due to the suspension of most international airlines and the long customs clearance process, the delivery time of your package will be much longer than expected. Under the influence of the coronavirus, the airline industry has been hit hard. Most airlines announced that they would drastically reduce the flights and air cargo capacity. Over 90% of international flights have been or will be suspended. Affected by local quarantine and customs clearance policies, the customs in most countries cannot process the clearance in time because of the limited manpower. Customs clearance is inefficient, and goods are stranded at the customs for much longer time than expected